Improving Efficiency Through Operations Management & Predictive Analytics
THE CLIENT
In preparation for a possible merger or acquisition, a hospital was facing operational challenges and retained us to support non-patient activities in customer service, business operations, facilities maintenance, patient transportation and medical office property management.
THE CHALLENGE
Hospitals are arguably among the most regulated and asset-intensive organizations. Within this challenging environment, our client needed to streamline costs, enhance performance and improve the customer experience to remain stable.
THE SOLUTION
We provided our client with a team of subject matter experts in financial management, operations, Lean Six Sigma and Total Quality Management. Our team established relationships with our client’s core team and union leadership and collaborated with them throughout the engagement
THE SUCCESS
- Operational Efficiency
Our client’s methods of using fax machines, phone calls and e-mail to schedule and conduct staff assignments was ineffective. Using predictive analytics, mobile technologies, cloud computing and Lean Six Sigma protocols, our client significantly improved staffing productivity by placing staff in the right place at the right time to conduct work activities more effectively. This, in turn, created opportunities to improve the quality of the work performed. - Operational Effectiveness
We introduced a reliability centered maintenance (RCM) program to ensure that the preventive maintenance programs for their most critical assets included tasks to mitigate failures. RCM also considers the most cost-effective way to increase the reliability of the asset for work performed, which improves equipment functionality and reliability. In addition, we streamlined work functions by refining work processes and communication. This, too, allows the hospital to improve the quality of the work performed. - The Customer Experience
Investments in technology helped employees improve the speed to access relevant information for customers. Coupled with training and development, this effort focused on creating a friendlier, more engaging environment and provided employees with the necessary knowledge about hospital services to perform effectively.
THE CLIENT
In preparation for a possible merger or acquisition, a hospital was facing operational challenges and retained us to support non-patient activities in customer service, business operations, facilities maintenance, patient transportation and medical office property management.
THE CHALLENGE
Hospitals are arguably among the most regulated and asset-intensive organizations. Within this challenging environment, our client needed to streamline costs, enhance performance and improve the customer experience to remain stable.
THE SOLUTION
We provided our client with a team of subject matter experts in financial management, operations, Lean Six Sigma and Total Quality Management. Our team established relationships with our client’s core team and union leadership and collaborated with them throughout the engagement
THE SUCCESS
- Operational Efficiency
Our client’s methods of using fax machines, phone calls and e-mail to schedule and conduct staff assignments was ineffective. Using predictive analytics, mobile technologies, cloud computing and Lean Six Sigma protocols, our client significantly improved staffing productivity by placing staff in the right place at the right time to conduct work activities more effectively. This, in turn, created opportunities to improve the quality of the work performed. - Operational Effectiveness
We introduced a reliability centered maintenance (RCM) program to ensure that the preventive maintenance programs for their most critical assets included tasks to mitigate failures. RCM also considers the most cost-effective way to increase the reliability of the asset for work performed, which improves equipment functionality and reliability. In addition, we streamlined work functions by refining work processes and communication. This, too, allows the hospital to improve the quality of the work performed. - The Customer Experience
Investments in technology helped employees improve the speed to access relevant information for customers. Coupled with training and development, this effort focused on creating a friendlier, more engaging environment and provided employees with the necessary knowledge about hospital services to perform effectively.